Privacy Policy

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Place an order: Name, delivery address, phone number, email address
• Create an account: Username, password, contact preferences
• Contact customer service: Inquiry details, communication records
• Subscribe to newsletter: Email address, preferences
• Participate in surveys: Feedback, opinions, preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, time spent, click patterns
• Location data: Approximate geographic location based on IP address
• Cookies and similar technologies: Preferences, session data

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction verification)
• Delivery partners (delivery status updates)
• Marketing partners (campaign performance data)
• Social media platforms (if you interact with us on social media)

2.1 Service Delivery

• Process and fulfill your LPG cylinder orders
• Arrange safe and timely delivery to your specified address
• Send order confirmations and real-time delivery updates
• Provide customer support and respond to inquiries
• Manage your account and saved preferences

2.2 Communication

• Send important service-related notifications and alerts
• Provide LPG safety information, usage tips, and regulatory updates
• Respond to your questions, complaints, and service requests
• Notify you of scheduled maintenance or service interruptions in your area

2.3 Business Operations and Improvement

• Analyze usage patterns to improve our website and ordering experience
• Conduct internal research and performance analytics
• Prevent fraud, unauthorized access, and misuse of our services
• Ensure compliance with LPG safety and distribution regulations in Pakistan

2.4 Legal and Regulatory Compliance

• Meet obligations under Pakistani data protection and consumer laws
• Respond to lawful requests from government or regulatory authorities
• Maintain records required for LPG distribution licensing and audits
• Enforce our Terms of Service and other legal agreements

2.5 Marketing and Promotions

• Send promotional offers, seasonal discounts, and service announcements (only with your consent)
• Personalize your experience based on order history and preferences
• Run loyalty programs and referral campaigns
• You may opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us directly

3.1 Trusted Service Providers

We work with carefully selected third-party vendors who assist us in operating our business. These parties are contractually bound to keep your information confidential and use it only for the specific services they provide to us, including:

• Delivery and logistics partners: To fulfill and track your LPG orders
• Payment processors: To securely handle transactions (we do not store full card details)
• IT and cloud service providers: For website hosting, data storage, and security
• Customer support platforms: To manage and respond to service requests
• SMS and email providers: To send order confirmations and notifications

3.2 Legal and Regulatory Disclosure

• When required by law, court order, or government regulation
• To comply with requests from OGRA (Oil & Gas Regulatory Authority) or other relevant Pakistani authorities
• To protect the rights, property, or safety of MECOM GAS, our customers, or the public
• To investigate potential fraud, security incidents, or policy violations

3.3 Business Transfers

• In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the acquiring entity
• You will be notified via email or a prominent notice on our website before any such transfer occurs
• The new entity will be required to honor the commitments made in this Privacy Policy

3.4 With Your Explicit Consent

• We may share your information with other third parties when you have given us clear, specific consent to do so
• You can withdraw your consent at any time by contacting us at the details provided in Section 10

4.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our servers is protected using SSL/TLS encryption
• Access controls: Personal data is accessible only to authorized employees on a need-to-know basis
• Secure payment processing: Payment transactions are processed by PCI-DSS compliant payment gateways
• Regular security audits: We conduct periodic reviews of our data handling systems and security practices
• Two-factor authentication: Available for customer accounts to prevent unauthorized access

4.2 Data Retention

• We retain your personal data only for as long as necessary to provide our services and fulfill legal obligations
• Order records are retained for a minimum of 5 years to comply with tax and regulatory requirements in Pakistan
• Account data is retained until you close your account, after which it is anonymized or securely deleted
• Marketing consent records are kept for the duration of our marketing relationship with you

4.3 Security Breach Notification

• In the unlikely event of a data breach that affects your personal information, we will notify you promptly
• Notification will be sent via email or phone within 72 hours of us becoming aware of the breach
• We will also notify the relevant regulatory authorities as required by applicable law
• We will provide guidance on steps you can take to protect yourself from any potential harm

5.1 Right to Access and Correction

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Update your contact details, delivery address, or preferences directly through your account dashboard
• Receive a response to access requests within 30 days

5.2 Right to Deletion and Data Portability

• Request deletion of your personal data, subject to legal retention requirements
• Request a machine-readable copy of your data for transfer to another service provider
• Close your account at any time — we will delete or anonymize your data unless legally required to retain it

5.3 Right to Restrict or Object to Processing

• Object to your data being used for direct marketing or profiling at any time
• Request that we restrict processing while a dispute about accuracy is being resolved
• Withdraw consent for any processing activity you previously consented to
• To exercise any of these rights, contact us using the details in Section 10. We will not discriminate against you for exercising your rights.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for basic website functionality such as login sessions and shopping cart
• Performance cookies: Collect anonymous data on how visitors use our site (e.g., Google Analytics) to help us improve
• Functional cookies: Remember your preferences such as delivery area, language, or previously viewed products
• Marketing cookies: Used to deliver relevant ads and track campaign performance across platforms (only with your consent)

6.2 Managing Your Cookie Preferences

• You can accept, reject, or manage cookies via the cookie consent banner displayed on your first visit
• Most web browsers allow you to control cookies through browser settings — refer to your browser's help documentation for instructions
• Disabling certain cookies may affect the functionality of our website, such as the ability to place orders
• For more information on cookies, visit www.allaboutcookies.org

7.1 External Websites and Services

Our website may contain links to third-party websites, social media platforms, payment gateways, and partner portals. Please be aware of the following:

• MECOM GAS is not responsible for the privacy practices or content of any third-party websites
• Clicking on external links will take you away from our site, and this Privacy Policy no longer applies
• We recommend reviewing the privacy policy of any third-party site before providing personal information
• Links to social media platforms (Facebook, Instagram, WhatsApp) are governed by those platforms' own privacy policies
• Our payment gateway partners operate under their own PCI-DSS compliant data security frameworks

8.1 Age Restrictions and Parental Guidance

MECOM GAS provides LPG gas delivery and related services intended for adults. We take the privacy of minors seriously:

• Our services are not directed to children under the age of 18
• We do not knowingly collect personal information from anyone under 18 years of age
• If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately
• Upon verification, we will promptly delete any personal information collected from a minor
• Account registration requires users to confirm they are at least 18 years old

9.1 How We Notify You of Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Here is how we handle updates:

• The 'Last Updated' date at the top of this page will always reflect the most recent revision
• For significant changes, we will notify you by email, SMS, or a prominent notice on our website at least 14 days before the changes take effect
• Continued use of our website or services after the effective date of changes constitutes acceptance of the updated policy
• We encourage you to review this page periodically to stay informed about how we protect your information
• Previous versions of this policy are available upon request by contacting our data protection team

10.1 Data Protection and Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please get in touch with us by filling the below form.